Returns and Exchange

Thank you for being a part of our community. If you’re not satisfied with the product or feel like a different size would work better, don’t worry, we are here for you!

EXCHANGE

•  Products can be exchanged for a different size or a different product within a window of 7 days from receiving the product. 
• We will arrange a reverse pickup for your product on receiving the request. Reverse Pick Up is subject to availability of the service in your area pin-code.
• To be eligible for exchange, your item must be unused, and in the same condition in which you received it, with all the original tags intact.
• We do not offer any returns or exchange during any sale period. All sales made during sale period are final. 
• Accessories including bags, scarves, or any items in the accessory page on the website cannot be exchanged or returned. 
• Customised orders cannot be returned/ exchanged. 

RETURNS/ REFUNDS/ CANCELLATIONS

• If you wish to return your order, you can avail a credit note which is valid for 6 months from issuance, subject to terms and conditions. Rs.350 is deducted from the product value as delivery and handling charges while issuing a credit note. 
• We do not offer any returns or exchange during any sale period. All sales made during sale period are final. 
• Orders once placed cannot be cancelled. 
• We do not offer any refunds in bank account.
• All disputes regarding non-delivery of order or incorrect product received need to be raised within 48 hours of receiving the product.

How to initiate Exchange/Return process?

Reach out to us on info@thnwhn.com with your order number within 7 days of receiving your package.